Alcatel-Lucent    My Instant Communicator
Social Networks
Release 3.0

Alcatel-Lucent My Instant Communicator (My IC) Social Networks is an application that integrates Microsoft Outlook®, Windows Live Messenger® (formerly named MSN®), Facebook, Skype™ and Yahoo! with the Alcatel-Lucent OmniPCX™ Office Rich Communication Edition (RCE).. It enables
users to optimize communications by providing consolidated presence information and by
presenting a variety of communication options —
voice, email, Short Message Service (SMS)
and Instant Messaging (IM) — all through existing social media.
My IC Social Networks was designed to address the need for small and medium businesses
(SMBs) to deliver enhanced unified communications and to improve productivity. Most users
have Microsoft Outlook, and this simple Outlook plug-in enables them to communicate with
all their contacts from within Outlook. There’s no need to open separate applications.


Key features

• Directory federation of local contacts,
internal corporate contacts and external
social media contacts
• Presence federation of telephony status,
social media presence and calendar
availability provided to internal contacts
and propagated to external contacts
• One communications interface for
telephony control, contact management,
social media integration and presence
Key benefits
• Provides a variety of communication
• Makes it easier to reach someone when
they are available, thanks to presence
• Shortens communication setup times,
for greater productivity

Detailed features

Intelligent Quickdial and Callback
Intelligent Quickdial (IQ) allows you to
select and dial, send SMS text or schedule
a call to any number displayed on your
PC screen — in a web page, a Microsoft®
Office document, a PDF, an image, an
email signature, and so on — through
a combination of a button press and a
mouse click. The Callback feature allows
you to easily schedule a callback directly
from the call screen popup. The callback
is automatically added to your Outlook