Avaya Call Center
Avaya’s call centre customer service is an example of the evolution of customer experience and the different ways they can and want to do business with you. A phone call is good, but your customers are seeking other channels to conduct business with you. With these phone systems, your Melbourne business can thrive.
When customers need to contact a company, they increasingly prefer website portals, email, chat sessions, and even social media rather than voice. Integrating all of these options helps ensure that a business can address their issues using the channel they prefer and in the time frame they expect. This is key to enhancing customer loyalty.
As can be seen by the figures, today’s millennials don’t have patience for bad service, supporting the channels your customers are now demanding is the way forward.