The CloudPBX solution offers Small and Medium businesses the functionality and technology of a traditional Phone System without the capital investment in a full phone system. National Telefonix has partnered with AAPT, using a secure cloud environment, to deliver one simple solution to connect your customer’s employees; whether they work in offices, work from home and on the road.

Currently the service is available via an Internet Connection only.

Key Product Features

A Business grade offering versus traditional Internet based HostedPBX
Full featured alternative to traditional on-site PBX systems.
Fully bundled PBX, Access, Voice Services and Handset solution.
Minimises CAPEX and removes maintenance costs to provide a predictable monthly expense.
As features and functionality are delivered from the cloud it future proofs and de-risks your technology choice.
Business Continuity – Being cloud based your Cloud Telephony service follows you wherever your business is located. Move your office and your PBX seamlessly follows you.
Delivery from the cloud makes it an excellent solution for multi site businesses.
Unified Communications capability – Presence Panel, e-Call (Outlook Integration), Communicator (soft phone, presence, chat, Outlook Integration, call pop-ups etc)
Conferencing, ring groups, auto attendant, Voice Recording
Single Dial Plan across Multiple Sites.
Number retention through Local Number Portability managed by B2B Wholesale.
Adds/Moves/Changes managed by B2B Wholesale.
Access to a Customer Portal & Partner Portal so that customers and Bureau partners can make their own simple adds/moves and changes.
Standard Lead Time

15 working days (including hardware configuration and delivery)
Contract Terms

No Contract at wholesale for the Services. Hardware may be contracted at wholesale.
Service Assurance

Availability target is 99.999%

Generally speaking, as CloudPBX licences are hosted in the Cloud (carrier grade data centre infrastructure, Faults with services are extremely rare. The Fault condition is more than likely related to the customers on premises equipment such as router or internet connection. The fault could also relate to the underlying infrastructure delivering the internet connection to the customer premises.

For Network related faults if they occur, restoration is best efforts.
Please note CloudPBX extensions can be setup for auto failover to a PSTN line or Mobile Number if registration is not detected from the End User device.