Call Recording

Xima Chronicall

Xima Software’s flagship solution, Chronicall, started out as a simple call event monitoring application,
but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite.
Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call
history and reporting software, and it does so by connecting directly to your phone system and logging
everything that happens on each call, from the moment it starts to the second it ends.

 

STANDARD REPORTS
• Cradle to Grave – Program that allows you to sort, search for any call and see every detailed contained within that call
• 50 Standard Reports – Agent Reports, Group Reports, Trunk, Performance Reports, Time Interval Reports, Customer
Reports
• Report Scheduling – Hourly, Daily, Weekly, Monthly – Emailed, Saved to the Directory, Printed
• Internal Chat and File sharing – For entire organization
• Emergency Notifications – Email, SMS text and desktop notifications (911, 112, 999, 000, etc.)
• Unlimited Logins – Web browser and desktop clientcomprehensive coverage when you need it most
• Departmental Reports – Run reports on specific departments
• Call Costing – Location reporting

CALL ACCOUNTING

 

Phonecontrol Professional

This multi-award winning Telecom Usage  management & Call Accounting System can report on the latest VoIP, SIP, hybrid, traditional PABX and key-phone systems and mobile phones. The powerful PhoneControl Professional system will help you to gain visibility, control the cost and manage your telecom environment like you could never before.

Powerful Report Generator
PhoneControl Professional comes with a powerful report generator which is extremely easy to use and can generate virtually any type and style of report in all popular file formats. The 25 most commonly used reports are already pre-defined and can be created with a few mouse clicks from the intuitive interface. The content of all reports can be customised to suit user requirements – users can select the fields to be included, their sequence and sort order and change report headers and footers, if required.

Flexible Telephone Directory
The Directory module can be used to provide staff with access to a central corporate telephone Directory. The ready-made, but fully customized Directory Database offers unlimited freedom with the design of corporate telephone Directories, allowing you to include any additional fields required. Updating the Directory can be automated using the flexible import and export facilities which make updating an easy task. With the LDAP/Active
Directory interface the Directory content can be synchronised in real-time.

Multiple Provider & Site Capabilities
PhoneControl Professional can report on complex telecom environments using a mixture of private and public
infrastructure, multiple service providers or tariff tables, using different locations or telephone systems which can be
located across the country or even the world. PhoneControl can collate the data belonging to the same users and departments providing you with a complete overview of the actual usage.

Automate Activities
The wizard-based Task Scheduler allows you to automate recurring activities, such as Report Generation with
reports saved to file, send to a printer or delivered via email, Directory Import & Export to update the Directory content, and Maintenance Activities, such as back-ups. Each task can be scheduled to take place at regular intervals (daily, weekly, monthly, etc.) during times of minimum system activities.

Maintenance and Support
PhoneControl offers excellent support and strongly suggests customers to maintain a Maintenance and Support agreement. Such an agreement ensures you an actual up-to-date PhoneControl system; you will be entitled to free software and standard tariff table updates when they become available, plus you will be entitled to free and priority
access to our friendly and qualified technical support staff.

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